Contact & support

Tell us the problem. We solve it together.

Quickly reach the right team about the app, your account, purchases or privacy.

Support status● Systems operational

Average response time

Depending on the topic, replies usually arrive by email within 1–2 business days.

Create a support request

The more detail you give, the faster we can solve it.

Pick a topic

Connection error

Check the server address, username and your provider's status.

Playback issue

Quick fixes for network, codec, audio or subtitle options.

Download issue

Review storage space, permissions and download limits.

Account & devices

Sign-in, sync, removing devices and deleting data.

We cannot help with streams or channels.

Hany IPTV Player provides no content and does not manage the channels, subscriptions, billing or stream status of independent IPTV services. Contact your provider directly for those.

Open the FAQ